Frequently Asked Questions

 

 

Welcome to our frequently asked questions section, below are a series of questions normally answered by our team regarding our products and services. This section is updated monthly with the most frequently asked questions of that month.

 

If your question is not answered below, please feel free to call us on +44 (0)8456 521 519.

 

• Who is BlackBerry Tutorials.co.uk?
• Are you associated or part of BlackBerry/Research In Motion (RIM)?
• What tutorials do you offer?
• What BlackBerry smartphones do you cover?
• What packages can I buy?
• Is this a subscription service?
• What is your return policy?
• Do you offer technical support?
• How do I contact you?
• What methods of payment do you accept?
• Do you offer volume discounts?
• What Countries do you deliver to?
• Where do I login?
• Do I need software to watch your videos?

 

Who is BlackBerry Tutorials.co.uk?

BlackBerry Tutorials.co.uk is a division of The Human Manual which is a product of 519 Consultancy Limited, a telecommunications and consumer electronics training and consumer experience specialist based in London, England, UK.

 

The tutorials featured on our website are powered by The Human Manual. For more information about BlackBerry Tutorials.co.uk visit our 'About Us' section. For more information about The Human Manual and 519 Consultancy please visit:

 

• The Human Manual - www.thehumanmanualonline.com
• 519 Consultancy Limited - www.519consultancy.co.uk

 

 

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Are you associated or part of BlackBerry/Research In Motion (RIM)?

BlackBerry Tutorials.co.uk is not affilliated or associated with BlackBerry® or its manufacturer Research In Motion (RIM).

 

We are an independent provider of tutorial and technical support for BlackBerry® devices and are part of one of the UK's largest online mobile & smart phone tutorial and technical support companies - The Human Manual.

 

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What tutorials do you offer?

We currently offer the following tutorials across BlackBerry® devices, however please bear in mind that not al of the tutorials below are featured in each device:

 

Setup Basic controls Inserting SIM card Insert MicroSD memory card Inserting battery Charging ports Hands-free kits USB cable Case Home screen Display Screen icons Setting the date & time Changing & increasing screen fonts Changing your theme Downloading new themes Changing your wallpaper Setting home screen shortcuts	Profiles Changing your ringtone Changing your message tone Different tones and set up Messaging Setting up email How to write a new email Adding a email signature Enablin wireless sync Enabling out of office reply (BES only) Searching for an email How to delete & filter an email Using macro's How to set up spell checker How to send a text message How to change your message centre number How to use BlackBerry messenger Using SureType™ Using your keyboard/touchscreen	Phonebook & Call Management Howto add a new contact and details Where is your phonebook & making a call Setting up groups PC Contact sync Copying/Moving from a SIM card Sharing your contact details Speed dialling Photo ID Call divert Voicemail set up Conference calling Using your loudspeaker Voice activated dialling Multi-tasking whilst on the phone - taking notes Putting/Switch between calls on hold
Multimedia Accessing your media MP3 player Watching movies Using your camera Using your video camera Synchronizing with iTunes Synchronizing with Windows Media Player Drag & Drop Games Installing new games GPS What you need Setting it up What maps Installing your desired maps Using your GPS	Connectivity Selecting your mobile network Using WiFi Tuning your Wifi settings Using your Bluetooth Using the USB mass storage facility Using your BlackBerry as a modem Desktop Manager Installing Desktop Manager Connecting to BDM Setting up sync Resolving conflicts Setting up auto sync Installing applications Un-installing applications Upgrading your BlackBerry OS Copying data from BlackBerry to BlackBerry Backing up your information Setting up auto backup Fully restoring from a backup Clearing all information from your BlackBerry	Surfing the web Find your browser and basic controls Navigating web pages Sharing a website with a friend/colleague Saving web images Saving a bookmark Organising your bookmarks Configuring your browser Browser properties Clearing your history and cache Installing applications from the web Setting your default browser Downloading from the web Organisation Using your calendar Adjusting your calendat settings Adding an appointment Adjust your appointments Adding a new task Creating task categories Creating recurring tasks Using MemoPad Jotting down your notes How to find a note Printing your notes Using your calculator Conversions Calculator shortcuts

 

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What BlackBerry smartphones do you cover?

We currently provide tutorials and or support for the following BlackBerry smartphone devices:

• Bold 9000
• Storm 9500
• Curve/Javelin 8900

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What packages can I buy?

We are currently offering the following packages:

 

 

 

Is this a subscription service?

No. We believe in simplicity, you buy what you feel is the right package for you. We have designed our packages with you in mind, therefore we opted no to have a subscription payment model.

 

However, we are always open to suggestions and ideas to improve and become a better support company for BlackBerry® users. Should you wish to share your knowledge and experiences, please feel free to email or call us - 08456 521 519.

 

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What is your return policy?

We offer a 30 day peace of mind policy, whereby if you are not satisfied with our service you are more than welcome to call or email us for a return authorisation number. You must request this within 30 days of receipt and send back all retail packaging and the DVD in perfect condition at your cost. If in the event you have damaged either the DVD or box the following will be deducted from your balance: £2 for the box and £3 for the DVD discs.

 

Our Instant Online packages also have a 30 Day Money back Guarantee - please email or call us to request your return authorisation number. Please note upon request your access to your account will be immediately disabled and all funds will be refunded within 7 working days via PayPal.

 

Please note: You only need to call, email or write to us to request a full refund and obtain a returns authorisation number. You must obtain a returns authorisation number otherwise your return will be rejected. It is also recommended that you send all returns using a recorded or signed for postal service.

 

Our contact details are:

 

• Call - 08456 521 519 (Monday - Friday 8am - 6pm)
• Email - Click here (24 hours)
• Post - 519 Consultancy Ltd, BlackBerry Tutorials.co.uk, Ainslie Wood House, 119 Ainslie Wood Road, London, England, E4 9DD

Click here for our full terms and conditions.

 

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Do you offer technical support?

Yes. We have offer online technical support through our online support help desk which puts you in touch with industry experts who use your BlackBerry device. To recieve technical support you must purchase one of our packages with technical support supplied:

 

 

How do I contact you?

For general enquries or if you are experiencing difficulties using our website please use the following contact details:

 

• Phone - 08456 521 519 (Mon - Friday 8am - 6pm)
• Fax - 0870 1231 519
• Email - Click here (24 hours)
• Post - 519 Consultancy Ltd, BlackBerry Tutorials.co.uk, Ainslie Wood House, 119 Ainslie Wood Road, London, England, E4 9DD

For technical support please login into your account and send your query via our Help Desk.

 

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What methods of payment do you accept?

Our chosen payment processing partner is PayPal because it is a welcomed internet payment method with excellent security and personal detail protection facilities. Our PayPal account has the ability to accept Visa, Visa Debit, MasterCard, Bank Transfer, American Express, Solo and Mastero.

 

We understand that internet trust is a premium and we have ensured that our systems are robost and have registered our business activities with the Data Protection Officer and work closely with PayPal to ensure your payment details are kept secure. PayPal have the ability to process payments from those without a PayPal account, however you may need to confirm further security information to complete your transaction.

 

If you would like to discuss our payment methods in greater detail please contact us on 08456 521 519.

 

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Do you offer volume discounts?

Yes we do, if you are interested in purchasing in quantities greater than 5 please contact us to discuss your requirements and gain further discounts where possible. Call us now on 08456 521 519.

 

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What Countries do you deliver to?

We currently deliver to the following Countries for a flat fee of £5 except the UK where postage & packaging is free:

 

Andorra, Austria, Azores, Balearic Islands, Brazil, Belgium, Canada, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Hong Kong, Iceland, Liechtenstein, Luxembourg, Madeira, Malaysia, Monaco, Netherlands, New Zealand, Portugal, Republic of Ireland, Singapore, Spain, Sweden, Switzerland, UK and USA.

 

If your Country is not listed please contact us for a quote.

 

We offer free delivery to UK mainland destinations.

 

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Where do I login?

Click the following link to login - login here.

 

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Do I need software to watch your videos?

Our only requirement is that you have the latest version of Flash Player installed. Our video tutorials have been tested across Web Browsers including Mircosoft Explorer, FireFox and Opera. Click here to download the latest flash player.

 

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